Paralegal College

Paralegal College UK

Government consultation on terms and conditions closes

9 May 2016

The government’s consultation on terms and conditions in consumer contracts is now closed. The government was concerned that terms and conditions are badly presented, unnecessarily lengthy, and confusing. The length of some terms and conditions has also come under criticism, with one insurance company burdening customers with a 38,000 word document. With consumers regularly signing internet contracts where rights and responsibilities are often not laid out in a comprehensible manner, the government has indicated that it will consider fining companies who do not comply with a more straightforward approach. Tick boxes have come under particular fire because they are sometimes used to agree, and sometimes to disagree, with a set of propositions.

For historians, the document is located here:

Terms and Conditions: call for evidence [PDF]


Institute of Paralegals